IT Manager @ FSU CCI

Posted by Michael Walsh on

Job ID: 54583
Location: Tallahassee, FL
Full-Time

Responsibilities
Position Focus Statement:
Manages CCI Help Desk responsible for the maintenance and upkeep of various computer systems operating systems and hardware. Create and advise on long-term strategies for growth and development of the IT infrastructure. Ensures the team follows best practices for the maintenance of servers, hardware, and other related equipment.

Description of Responsibilities:

  • Manage and supervise the CCI HelpDesk Full-time employees to ensure timely and effective problem resolution. These responsibilities include but not limited to hiring, performance evaluation, timesheet approval, task assignment and coordination, and discipline.
  • Manage the CCI HelpDesk supervisor. Assess HelpDesk operation and performance: document, track, monitor HelpDesk operation. Recognize/analyze poor performance and practices. Develop and implement solutions and procedures to improve efficiency and effectiveness. Identifies, researches, and resolves complex information system and technical problems. Manage and help implement new systems. Have the ability to conduct troubleshooting and root cause analysis. Ability to be resourceful and act independently with project assignments. Identifying
    opportunities for team training and skills advancement.
  • Assess CCI IT level. Evaluates IT trends, new products, and services. Coordinate and recommend changes to IT personnel, faculty, staff, and administrators. Provide recommendations and coordinate changes to existing products or services. These responsibilities include but not limited to assisting in procurement of systems and services and serves as subject matter expert for operating systems and desktop support. Develops and regularly updates training materials for new and existing HelpDesk staff, including conducting training sessions to improve technical and troubleshooting skills. Also develops systems and procedures that provide added efficiencies for the college. This includes automating routine tasks and developing detailed documentation on procedures. Establish and maintain a system of mentorship for students at the CCI helpdesk, which will include system administrator and HIPAA security. Serves as the unit privacy coordinator.
  • Assess CCI IT level. Evaluates IT trends, new products, and services. Coordinate and recommends changes to IT personnel, faculty, staff, and administrators. Provide recommendations and coordinate changes to existing products or services to better aide the end user. These responsibilities include but not limited to assists in procurement of systems and services and serves as subject matter expert for operating systems and desktop support. Provide Visio diagrams of servers and network physical and logical lay outs of systems. Responsible for IT equipment and spare parts inventory, ordering and replenishing supplies as necessary. Manages software license maintenance and renewal.
  • Virtualization management using virtual machine management and reporting tools for HIPAA virtual machines. Provide distance learning IT support for faculty and students via screen sharing, video, and voice conferencing. Ensure HIPAA compliance (HIPAA best practices). Maintain network security guidelines. Maintain disaster recovery plan for offsite backups relating to HIPAA documents. Configure and manage encrypted HIPAA backup solutions using backup software. Monitoring systems and responding to alerts. Configuring and setting up new alerts.
    Verifying backups are running on a daily basis.
  • Configure and manage network hardware including firewalls, switches, and printers within a HIPAA compliance environment. Configure and manage virtual machines for offsite research purposes. Configure and manage Electronic Medical Records (EMR) system for the Speech and Hearing Clinic. Configure and manage specialized Speech and Hearing software for faculty and students. Configure and manage computer labs for the Veteran’s clinic and specialized Speech Software for students. Manage HIPAA compliance video system for onsite and distance
    learning.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or MIS and four years’ experience or a high school diploma or equivalent and eight years of experience (Note: or a combination of appropriate post high school education and experience equal to eight years.)
  • Ability to communicate effectively verbally and in writing.
  • Ability to convey technical information to technical and nontechnical users.
  • Ability to develop and implement policies, procedures, goals, and objectives.
  • Ability to document existing and new processes.
  • Ability to establish and maintain effective working relationships.
  • Ability to prioritize, organize and perform multiple work assignments simultaneously.
  • Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
  • Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
  • Knowledge of applicable computer software and operating systems.
  • Knowledge of the principles and practices of project planning, development, and evaluation.
  • Knowledge of standard concepts, practices, and procedures for computer support.
  • Knowledge of the concept, principles and practices of management.
  • Knowledge of information technology security measures.
  • A valid Florida or Georgia driver’s license or the ability to obtain one.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu and search Job ID 54583. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.