Job posting: https://www.dunkinbrands.com/company/careers/career-search?p=job%2Fo0yCafw4
Location: Canton, MA, US
Dunkin’ Brands- Information Technology
IT Service Desk Analyst
Do you want a fast-paced and exciting work environment? Grab a coffee, let’s chat.
Who We Are-
With an energy that is infectious and a singular dedication to building on our successes, our people have grown our company into one of the world’s leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide. The success that we have built from our many years of creating products that people love is something we delight in sharing with our approximately 1,100 employees. But the best part about working at Dunkin’ Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe.
We are poised for even greater success, and we need enthusiastic people who are looking for career growth at a company that encourages innovation and nurtures entrepreneurial thinking. If you enjoy a fast-paced environment, have a positive attitude, and are looking for a company that invests in its employees then please apply! For more information, please visit www.dunkinbrands.com
Purpose of Position-
The IT Service Desk Analyst is responsible for providing Dunkin’ Brands employees support for all technology needs which includes, but is not limited to: hardware, software, mobile devices, networking, enabling new technologies, prompt issue identification and resolution.
This role requires a candidate with polished technical and communication skills, professionalism and relationship management are
What You’ll Be Working On-
- Provide technical support to Dunkin’ Brands employees via phone, remote screen-share, and in person while adhering to company standards and guidelines
- Remotely support employees that are based on site, traveling, home office, and International
- Thoroughly document support activities in ticketing system. Keep track of ongoing issues and provide effective solutions
- Create Knowledge base articles for unique solutions to new technical challenges that arise
- Maintain computers and mobile devices with updates to ensure usability and security
- Identify and diagnose any issues that arise and offer effective solutions. Follow through to resolution
- Represent the IT department with the highest level of professionalism and customer service
What You’ll Need-
- Associate’s Degree or equivalent work experience
- 3 years minimum experience working in a corporate IT support role
- 3 years minimum experience supporting Microsoft Operating systems. Windows 10 experience is required
- Expert knowledge in supporting computer/laptop hardware and peripherals
- Expert knowledge in supporting mobile devices and iOS
- Experience managing user accounts in a Windows Active Directory environment
- Expert knowledge in end user software such as Microsoft Outlook, Office 365, Antivirus, Hard Disk Encryption, VPN Connectivity, and computer imaging
- Experience with multi-factor authentication
- Mac OS experience preferred but not required
- Creston audio/video system experience preferred
Additional Perks
- 1:30 release every Friday
- On site fitness gym
- Casual dress code- jeans every day!
- Endless supply of coffee, ice cream and donuts!
Dunkin’ Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, sex, physical or mental disability, genetic information, marital status, sexual orientation, gender identity and/or expression, or veteran status or any other legally protected category.
We are committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation in the application or hiring process, please email us at Careers@Dunkinbrands.comand include the nature of your request, your name and preferred method of contact. Requests for accommodation are considered on a case by case basis. Any application materials submitted will not be considered and we will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.
In the U.S., Dunkin’ Brands is an “at will” employer, which means if hired, you or the company may terminate your employment for any lawful reason or for no reason, with or without advance notice, with or without cause, and at any time and this cannot be changed by any statement, promise, policy, code or course of conduct, except by a writing signed by an appropriate officer of the Company.