The College of Social Work is looking for an IT Support Specialist that will directly support the Florida Institute for Child Welfare (https://ficw.fsu.edu) and the FSU Multidisciplinary Center (https://mdc.fsu.edu). The job ID is 55504 and is being advertised until Friday, August 2nd.
Responsibilities
Dual Reporting: College of Social Work (CoSW) and ITS-ITAPP (Information Technology Administration Partnership Program). Partnership to deliver information technology services to support the FSU Multidisciplinary Center (MDC) and the Florida Institute for Child Welfare (FICW). Provides desktop support and Audio Visual (A/V) support under the direction and leadership of the ITAPP (IT) Manager. Serves as the first point of contact relating to distribution and support of information technology resources, providing problem-solving and debugging along with delivering user support to faculty, staff, and students. Provides Support for specialized software and IT services used by the college’s research areas.
Responsible for troubleshooting and mitigating complex problems related to computer hardware and computer applications. Performs initial computer hardware and software setup. Assists with analysis and development of procedures involving computing and network issues. Assists with the administration of the IP Camera network server, including user accounts and backups and other computer network issues. Analyzes problems, develops solutions, and implements computer software and hardware. Assist with research and training of a constantly evolving assortment of IT policies, procedures, and technologies. Evaluate available and emerging technologies and determine if they are suitable for implementation in the MDC and FICW technology environment.
Responsible for the configuration and installation of new equipment and software. Provides training to employees in the use of equipment, security practices, software applications, and systems. Assists with administration and support of conference room, multimedia equipment and observation room technologies. Assists with troubleshooting end-user issues relating to telephone system features and instruments, digital signage, videoconferencing, and remote connectivity of computers. Support may be given via telephone, using remote access tools, in person, and/or via e-mail.
Works with the IT manager and MDC and FICW leadership staff to support mission-unique systems and services requiring privileged access to medical data and financial record systems. Supports credit card swipe machines and check scanners connected to the departmental cash collection system. Assists researchers with manipulating, handling, and submitting sensitive and protected information to government agencies. Assists in managing web content on FSU’s Drupal Web Content Management System (WCMS).
Assists in properly tracking inventory. Monitors supplies and equipment inventories for help desk operations. Sanitizes equipment to be sent to surplus.
Maintains appropriate documentation relating to workstation configurations, lifecycle replacement, and planning. Performs other duties as assigned.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
Qualifications
- Bachelor’s degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post-high school education and experience equal to four years.)
- Ability to demonstrate excellent customer service skills.
- Ability to communicate effectively verbally and in writing.
- Ability to convey technical information to technical and non- technical users.
- Ability to document existing and new processes.
- Ability to train employees in the use of equipment, security practices, software applications, and systems.
- Ability to establish and maintain effective working relationships.
- Ability to prioritize, organize and perform multiple work assignments simultaneously.
- Ability to utilize technical and problem solving skills.
- Knowledge of applicable computer applications and basic computer functions.
- Knowledge of applicable computer software and operating systems.
- Knowledge of standard concepts, practices, and procedures for computer support.
- Ability to perform assigned responsibilities with minimal to moderate supervision.
- Knowledge of information technology security measures.
- Knowledge of the processes involved with inventory management and control.
- Knowledge of computer operations, functions, and related peripherals.
- A valid Florida or Georgia driver’s license or the ability to obtain one.
Interested? Apply using job ID is 55504 at FSU Careers.