Responsibilities:

Resolves IT related problems and solves complex issues requiring a high level of knowledge and independent judgement.  Maintains a high degree of customer service and responds promptly to customer inquiries within established Service Level Agreements (SLAs).  Manages daily assignments of work orders.  Provides end-user support via KACE.

Addresses complex support requests independently and/or coordinating with the appropriate IT personnel. Recommends internal IT policies, processes, and procedures.  Develops specifications for user workstations.  Manages software updates and deploys them accordingly.

Addresses pending work orders related to IT support.  Advises Facilities employees of project/work status.  Communicates technical information to technical and non-technical users.  Provides guidance and work leadership to less-experienced help desk staff.

Provides support to Systems Administrators as required related to special projects and resolving urgent IT issues.

 

Interested? Apply here by searching job code 53600.