IT Support Technician

Posted by Ebrahim Randeree on

Come grow with us!

First Commerce is expanding and we want you to join our dynamic, winning team. At FCCU, you can expect competitive pay, best in class benefits, initial and ongoing training and development, and career growth opportunities. Don’t just look for a job… consider a career where you empower people to enhance their financial well-being and make a difference to our communities.

First Commerce Credit Union is currently seeking a full-time IT Support Technician for its office in Tallahassee, FL.

 

The IT Support Technician supports First Commerce’s vision To Be Our Members’ Financial Partner For Life through ensuring that the Credit Union’s technical infrastructure operates efficiently and with minimum down time by supporting and assisting with improving technologies that enhance the team member experience with technology, which in turn enhances productivity.

Essential Job Functions:

  • Provides first level IT support for users via phone or in person, including the repair and replacement of hardware and software with the objective of returning the workstation to service as soon as possible.
  • Provides basic troubleshooting and operational support through monitoring and timely response to service desk tickets.
  • Provide Windows desktop, laptop and mobile device support and maintenance.
  • Provide training, as necessary, in the use of specialized computer equipment.
  • Provide support and end user training on corporate phone system and voice mailboxes.
  • Attends meetings as required; reports to work on time and as scheduled; adheres to facility dress code.
  • Backup the Senior IT Support Specialist.
  • Performs other related duties and projects as assigned or requested.

Knowledge, Education, and Experience:

EDUCATION: Associates Degree from an accredited college or university or equivalent work experience in a related field.

EXPERIENCE:

  • 3-5 years IT help desk experience
  • 2 years experience with Office 365 Suite
  • 2 years experience installing, servicing & troubleshooting problems with Microsoft Windows
  • 2 years experience with Internet Explorer, Firefox, Chrome browsers
  • Knowledge of Microsoft Active Directory and Exchange is desired

SKILLS:

  • Critical thinking skills
  • Strong computer and internet skills
  • Professionalism
  • Strong written and verbal communication skills
  • Great internal and external customer service skills

Physical demands: The physical demands described here are representative of those that must be met by a team member (employee) to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The team member (employee) must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by the job include close vision and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

https://firstcommercecu.applicantpro.com/jobs/819797.html

 

Full Time team members receive best in class benefits, including Health, Dental, Vision, Short and Long Term Disability, Life Insurance, Wellness Incentives, Onsite Gym, Perks at Work, Paid Time Off, Paid Holidays and more!