DEFINITION:

This is highly responsible work involving the provision of virtual reference service.

NATURE OF THE WORK:

This individual is responsible for performing multiple duties related to providing virtual

reference services. Initiative, organizational skills, and collaboration with TBLC and

cooperative partners is required.

A member of the Virtual Reference Team, this individual reports to the TBLC Special

Projects Coordinator.

This is a part-time, grant-funded position for students enrolled in an ALA accredited

graduate program. ($12/H)

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

Extensive knowledge of:

Customer service, Internet resources, and online communication

Working knowledge of:

Library practices and reference work

Ability to:

Learn and effectively use the Springshare online platform to provide reference assistance

to patrons using Florida’s Ask a Librarian service

Communicate with virtual reference patrons through e-mail, chat, and SMS to accurately

assess their information needs.

Communicate effectively orally and in writing with individuals of varying technical

expertise.

Perform time-sensitive and complex tasks within a dynamic team environment, with a

sense of urgency to meet deadlines and achieve goals; work independently or with others

in a collaborative environment.

Use desktop applications such as email, word processing, spreadsheets, and web browsers

in an online environment

Work evenings and weekends.

 

To apply please contact Kelly McDonald by email: kelly@tblc.org