Reference Associate (University Libraries) @ University Libraries, FSU


This position is located in the Learning Commons section of Strozier Library.


Are you looking for a position in a fast-paced academic library working with diverse clients? If so, FSU University Libraries is seeking self-motivated and directed Reference Associates who enjoy troubleshooting and finding answers for diverse questions and patrons. Reference Associates will provide both virtual and in-person reference services to library patrons in order to meet all manner of information needs.

Responsibilities include providing Virtual Reference assistance in a timely and courteous manner. FSU’s Virtual Reference includes answering questions about library policy, finding relevant resources on a variety of topics, assisting with citation management, troubleshooting library resources and technology, and assisting with directional and campus-related inquiries.

Additionally, Reference Associates will physically staff the Research Help Now desk, conducting reference interviews and providing library patrons with point of need information services. This position will also assist with research aimed at improving training and staffing models for reference and virtual reference, and will provide some of the training both in person and online. Customer service experience, time management skills, and the ability to multi-task are a must; experience working in a library or teaching is preferred.


Bachelors or 2 years of experience in a customer service or office environment.

Demonstrated effective customer service skills.

Ability to multitask in a busy environment.

Ability to learn new skills quickly and efficiently.

Experience providing online technology help.