Network Services Specialist @ Georgia Southern

Network Services Specialist, Lead

Job ID: 244936

Location: Statesboro, Georgia

Full-Time Regular/Temporary Regular


About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate, bachelor’s, master’s and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.


Job Summary

Reporting to the Head of Libraries Systems and Technologies at Henderson Library on the Statesboro campus, the person in this position works in three main areas: Managing the libraries’ web content, including change management and working across the organization to implement a cohesive web presence across multiple web platforms. Statistical work in support of the libraries, including gathering needs from other libraries units, assessing existing statistical reports, and scoping new reports as needed. This position also provides backup for libraries systems, including cross training on the ILS, other libraries systems such as EZProxy, and providing backup ownership for the Automated Retrieval Center (ARC).

Due to the Governor’s approval for the Cost of Living Adjustment to Fiscal Years 2022 and 2023, final salaries at the time of hire may be impacted, but will not be lower than what is advertised.


  • Perform related duties as assigned to support the mission of the University
  • Continually explore, assess, and implement new technologies
  • Opportunity to work with Makerspace technologies, such as 3D printing, and implement new technologies
  • Review all library web presences (website, LibGuides, social media) for overlapping or outdated content. Talk to the library departments regarding combining, revising, and updating content. Continually work to ensure web content is accurate, up-to-date, and easy to locate and navigate
  • Work with statistics. Meet with libraries departments and employees regarding statistical needs, look at existing data and reports, assist in connecting libraries departments and employees to appropriate statistical information, and scope new reports as necessary
  • Provide back up coverage for the Automated Retrieval Center (ARC), including becoming familiar with Georgia Southern’s installation regarding maintenance history, parts, physical locations of equipment, and vendor relationships. Cultivate relationships on campus with Information Technology Services and Facilities Services in support of the ARC
  • Provide back up coverage for various systems, including the ILS, EZproxy, ILLiad, and other systems
  • Assist in web design as appropriate, including adjusting the look and feel of various web presences
  • Assess web content created by employees across the libraries. Identify training needs within the libraries, and implement training to libraries employees based on needs. Recommend resources related to accessibility to libraries employees working with web content on Springshare and other platforms
  • Participate in and/or lead committees and working groups within the libraries related to core job duties
  • Assist in managing user accounts on a variety of platforms, including service requests, scoping user permissions, and troubleshooting access issues


Required Qualifications

Educational Requirements: Bachelor’s degree

Required Experience

  • Three (3) or more years of related work experience
  • Demonstrable experience working with stakeholders in support of technology
  • Experience working with web content ultimately owned and controlled by others, and leading through strong communication
  • Experience with statistical analysis and data, including Excel, spreadsheets, data visualization, or statistics

Preferred Qualifications/Preferred Experience

  • Library or teaching background
  • Experience with web design including css and content management systems
  • Experience scoping user permissions
  • Experience with troubleshooting technology issues in complex systems
  • Experience using online platforms such as Zoom, learning management systems, and video creation software
  • Experience using the Springhare platform and statistics

Proposed Salary: $61,300


Required Documents to Attach

Please provide three (3) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & AbilitiesABILITIES

  • Consistently exhibit engaging customer service
  • Ability to work well in a diverse and inclusive environment through commitment to equity, diversity, and inclusion
  • Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
  • Ability engage with institutional student success initiatives

Apply Before Date: July 6, 2022


Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at

For technical support, please call the Shared Services Center at (877) 251-2644 or