Performance Improvement Team Lead


Requisition No: 229142

Agency: Children and Families


Position Number: 60020312

Salary:  $60,000.00-$65,000.00

Posting Closing Date: 09/15/2020

This is an Open Competitive Opportunity

This advertisement will be used to fill multiple positions.

Department of Children and Families – Quality Office – Performance Improvement
Working Title:  Performance Improvement Team Facilitator


Bachelor’s degree
2 years of experience in performance improvement or consulting
Proficiency in Microsoft Excel, Visio, and PowerPoint


M.S. preferred in business, mathematics, or the sciences
5 years of experience in performance improvement or consulting
Black Belt Certification in Six Sigma methodologies


Using advanced performance improvement methodologies, lead teams in identifying root causes of problems and identifying solutions.
Conduct analyses to identify waste, trends, relationships, and root causes of problems.
Validate solutions in collaboration with the analytics team.
Employ effective techniques and strategies for removing barriers and ensuring successful implementation and deployment of solutions by frontline personnel.
Facilitate the deployment of procedures that improve performance. This includes evaluation of all relevant information to determine optimal plan, timing, and strategies for when, where and how to deploy the validated procedures internally and with key partners.
Serve as a performance improvement consultant. Offer potential solutions to problems identified within reports, visualizations, and analyses.  Share the practices, processes, and commonalities of areas that achieve desired performance. Provide recommendations for process improvements, streamlined practices, research-based programs, services, and business solutions.
In collaboration with the Quality Office analytics team, interpret analyses of aggregated data and information to identify priority performance improvement needs.
Create and make presentations of proposed improvement initiatives and performance improvement team status and findings. Presentations include highly informative and easily understood results of advanced performance improvement methodologies.
Engage in learning opportunities to advance analytical, facilitation, and performance improvement knowledge and skills.


Excellent team facilitation skills
Excellent communication and presentation skills with all levels of leadership, management, and staff
Advanced skills in quality improvement methodologies
Ability to fact-find, identify trends, root causes, and effective practices from data
Proficient in systems-thinking across operational locations, department programs, and government agencies
Ability to establish and maintain effective working relationships with others
Ability to evaluate quality of services against laws, rules, regulations, policies, and procedures
Ability to make decisions and recommend solutions
Capable of working with a high degree of independence, determining work priorities, and ensuring proper completion of work assignments
Proficient in collaborating within a cross-functional team
Advanced skills in MS Excel, Visio, and PowerPoint
Consistently demonstrate a high level of professionalism in interactions and personal presentation
Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence
Effectively resolve low-level conflict with strong interpersonal skills
Model collaboration, optimism, and engagement



It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No candidate may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Also, employees are subject to background re-screening at least every five years.”



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tallahassee