Responsibilities
Responsible for troubleshooting computer hardware and software for solutions. Assists in analysis and development of procedures involving computing and network issues. Assists with the administration of network servers, including user accounts and backups and other computer network issues.
Assists with administration and support of classrooms, computer labs, library and multi-media equipment. Assists with troubleshooting end-user issues relating to telephone system features and instruments, videoconferencing and remote connectivity of computers.
Analyzes problems, develops solutions and implements computer software and hardware. Uses automated help desk tracking system and other record keeping procedures relating to responsibilities.
Assists in the use and maintenance of image capture devices to include scanners and digital cameras.
Assists in property inventory tracking. Monitors supplies and equipment inventories for help desk operations. Responsible for configuration and installation of new equipment and software.
Qualifications
High school diploma/equivalent and two years of experience. (Note: post-high school education may substitute for experience at the equivalent rate.)
- Experience in demonstrating customer service skills.
- Experience in communicating effectively verbally and in writing.
- Experience in documenting existing and new processes.
- Experience in prioritizing, organizing and performing multiple work assignments simultaneously.
- Experience in utilizing problem solving skills.
- Ability to establish and maintain effective working relationships.
- Experience with Microsoft Excel and Word, or equivalent software.
Preferred
- Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
- Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
- Knowledge of applicable computer software and operating systems.
- Knowledge of standard concepts, practices, and procedures for computer support.
- Knowledge of computer operations, functions, and related peripherals.
How to Apply
Visit https://jobs.fsu.edu and search for Job ID 54042.