Technical Support position

Position will be closing as of the February 7th.

Job Title: Technical Support Analyst – College of Music

Job ID: 36746

Type: USPS

Location: Tallahassee, FL

Full/Part Time: Full-Time

Regular/Temporary: Regular

Apply On or Before: 2/7/2014



Employee responsibilities include, but not limited to:

1. Maintaining computer and multimedia (audiovisual) equipment, including initiating routine diagnostics to determine cause of equipment failure, and making minor repairs as needed,

2. Maintaining, customizing, and installing both software, hardware, and upgrades of computers, peripherals, and audiovisual equipment in College of Music classrooms, studios, offices, and performance venues,

3. Training professors, instructors, staff, and other authorized operators on the use of computers, software, and audiovisual equipment in their respective spaces to enhance educational and work-related processes; assisting faculty and staff with computer, peripheral, and audiovisual equipment problems; training and supervising OPS employees in various computer, audiovisual, and IT-related work,

4. Participating in the purchasing process for technological needs of the College of Music, including but not limited to: Searching for authorized dealers of required items, obtaining price quotes when appropriate, filling out necessary paperwork and securing signatures of Supervisor and/or Budget Manager, submitting the paperwork to Fiscal Office for processing,

5. Performing maintenance on user groups and Group Policy Objects for the FSU Active Directory System, and

6. Other related duties as assigned by Supervisor.