The Desktop Support Technician provides desktop support for company employees in a timely manner to ensure optimal workstation performance.
ESSENTIAL FUNCTIONS:
- Troubleshoots network connectivity issues.
- Diagnoses and resolves technical issues with hardware or software systems.
- Responds promptly to queries and provides excellent customer service at all times.
- Communicates via phone, in person, or online chat to understand and troubleshoot technical issues.
- Determines the need for and subsequently provides system reconfiguration.
- Assesses user needs and recommends technical solutions such as patches, upgrades, or enhancements.
- Documents technical support procedures and maintains customer records.
- Provides information on proper installation, maintenance, and use of technical systems.
- Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.
- Collaborates with Systems Administrator; reviews and analyzes hardware and software needs; recommends changes and upgrades.
- Communicates effectively with both technical and non-technical personnel to solve issues.
- Other duties, as assigned.
QUALIFICATIONS:
- AA degree or technical training in an IT-related field.
- 1-3 years’ proven experience providing excellent customer service.
- Network+, A+, Security+, and/or ITIL certification, preferred.
- Ability to protect the organization’s value by keeping information confidential.
- Solid analytical and troubleshooting skills with a strong focus on results.
- Excellent communication and customer service skills.
- Able to establish and maintain effective working relationships with coworkers, employees, and vendors.
- Ability to be on-call and work after-hours, as needed.
- Knowledge of the following, preferred: Office 365, Enterprise Antivirus, VMware Horizon View, Active Directory, Windows Update Service, and Microsoft Deployment Toolkit.
CLOSING DATE: 10/31/2025
Interested? Apply here.