School of Information doctoral student Ghazal Hussain presented her research at the America’s Conference on Information Systems (AMCIS) 2025 in Montreal, Canada, on August 14-16. AMCIS 2025 focused on how information systems research can contribute to sustainability and innovation through this year’s theme, “Intelligence Technologies for a Better Future.”

“Presenting at AMCIS was an exciting opportunity. I value the feedback, networking, and exposure to cutting-edge ideas that AMCIS provides,” Hussain shared.

Hussain presented her paper, “From Avoidance to Action: IT Managers’ Information-Seeking Behaviors in Crisis,” which explored information technology (IT) crisis management and how organizational environments can influence crisis response from avoidance to proactivity. This was Hussain’s second time presenting at AMCIS since her virtual presentation in 2023 about social media migration among young adults.

“Returning to AMCIS this year allowed me to both share my growth as a researcher and continue learning from the diverse community of scholars,” Hussain said.

From her presentation, Hussain emphasized that uncertainty and anxiety don’t always lead to paralysis under the proper conditions, where professionals can support constructive information-seeking and better decision-making.

Looking forward, Hussain’s research is leaning further into the intersection of technology, team management, and organizational resilience. She hopes to explore how organizations can utilize emerging technologies like AI while preserving psychological safety, team well-being, and organizational performance.

“I’m still in the process of refining my focus, but I want my work to help organizations manage change in ways that are both effective and human-centered,” Hussain said.