Job Description

 

Candidates must have the ability to:

• Troubleshoot computer hardware, software, printers, and network connectivity
• Install, update, and repair new software on users computers
• Clean, modify, and repair computer hardware including desktops and printers
• Communicate both oral and written, while providing great customer service
• Identify user errors and train/educate accordingly
• Troubleshoot operating systems including Windows 7 and Mac OS X
• Troubleshoot Microsoft Office for Windows and Mac platforms
• Document incoming repair requests and resolutions via ticketing system
• Understand work flow management and distribute issues to appropriate departments
• Physically relocate computer hardware if needed
• Answer phones if needed

Experience with the following software preferred:

• Faronics Deep Freeze Enterprise
• Symantec Ghost Enterprise
• McAfee
• Microsoft Outlook
• Microsoft Entourage
• OSI Ticketing System

Requirements:

• Must currently be enrolled as a Florida State University student
• Must have a valid Florida driver’s license
• Must successfully complete criminal background check

 

If interested, please submit your resume via email to Michael Edwards, CCI-Help Desk Manager, at michael.edwards@cci.fsu.edu .