Internship — WIC Desk, University of Pennsylvania (Philadelphia)

Posted by Christopher Landbeck on

David B. Weigle Information Commons: WIC Desk Internship

Availability: accepting applications

Hours: 20 hours per week. Some evening and weekend hours required.

Salary: $15/hour.

Overview:
Reporting to the Director of the Information Commons, the WIC Desk Intern handles core student assistance activities. Primary requirements are the ability to work independently, comfort working with patrons, strong communication skills, familiarity with technology and software, and flexibility. Evening and weekend hours are expected.

The WIC is a collaborative space on the first floor of the Van Pelt-Dietrich Center; details are at http://commons.library.upenn.edu (Interns may also help staff the Education Commons.)

Duties and Responsibilities:

  • Serve as the initial point of contact for all visitors to the Commons, handling directional and general questions. Assist patrons with services and equipment. Refer students to academic support services
  • Assist patrons in following the policies and procedures of the Commons, especially with regards to group study room reservations
  • Assist instructors and faculty with educational technology
  • Provide overview of Commons services, technology, and programs to visitors
  • Schedule rooms and appointments for Commons staff and program partners
  • Handle signage and questions relating to course sessions, workshops and special events hosted by the Commons
  • Design and conduct technology training workshops for students and faculty
  • Write blog posts and ad-hoc reports
  • Conduct social media, web and print outreach for Commons activities
  • Track and communicate with Library staff about equipment and facilities issues
  • Work with the Director to develop online and print documentation
  • Provide appointment-based assistance to patrons and students

Qualifications:

  • Enrollment in a graduate degree program in library or information science or related field is expected.
  • Previous experience in an academic setting preferred; previous experience in an academic library or in providing academic support services highly desirable.
  • Public services orientation, interpersonal, communication, and organizational skills needed
  • Attention to detail and the ability to juggle multiple tasks
  • Familiarity with word processing, spreadsheet and searching software applications required. Candidates should be comfortable with and enthusiastic about educational technologies.
  • Teaching experience preferred

To apply, please submit a resume and letter of interest to the attention of:
Royce Drake
phdrake@upenn.edu
Please write “WIC Desk Internship” in the subject line.

The University of Pennsylvania values diversity and is an affirmative action/equal opportunity employer.