Full time — Local Access Coordinator, HCA (Tallahassee)

Posted by Christopher Landbeck on

The Local Access Coordinator provides services to provision user access to HCA systems. Responsibilities include initial assessment, triage, research, and resolution of user access requests.

The Local Access Coordinator is responsible for using user access tools and other processes to provision accounts as necessary in a timely manner and to provide reports on user access or provide decision support data based on system usage.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Provisions, maintains, and removes security privileges for users of HCA systems.
  • Participates in development/review of division security processes/procedures.
  • Partners with facility Human Resources, facility IT team and business owners to define and maintain role based access
  • Maintains access management systems (UIP) and documentation
  • Provides education to Division management and business partners (nursing schools, contract services, etc.)
  • Coordinates efforts with other LSC teams to provision access
  • Works with the division Service Desk and provides necessary security/tier 2 support for user access incidents
  • Works with members of the corporate/desktop/network teams and other workgroups within IT&S on projects and initiatives as needed.
  • Represents LSC and User Access group on project teams as needed.
  • Provides after-hours and on-call support, as needed.
  • Adheres to and supports HCA IT&S standards, policies, and procedures.
  • Maintains and protects confidentiality with regard to all aspects of patient care and employee
  • information.
  • Adheres to Code of Conduct and Mission and Value statements.
  • Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

Required:

  • Demonstrates ability and desire to learn Corporate, Division, and Facility-specific applications,
  • technology, and terminology.
  • Demonstrated ability to learn customer support processes and techniques.
  • Strong analytical skills.
  • Ability to solve problems.
  • Competency in MS Office Suite

Preferred:

  • Competency in call center tracking tools
  • Prior experience supporting customers in use of application software.
  • Proficiency in using support software tools.
  • Customer service orientation and/or prior customer service training.
  • Strong understanding of HCA security-related procedures.

Bachelor’s degree preferred.

EXPERIENCE

  • Less than one year of experience.

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

Full-time

If interested, apply at http://careersathca.com/careers/search.dot?jobId=25474-9490