This is highly responsible work involving the provision of virtual reference service.
NATURE OF THE WORK:
This individual is responsible for performing multiple duties related to providing virtual reference services. Initiative, organizational skills, and collaboration with TBLC and cooperative partners is required.
A member of the Virtual Reference Team, this individual reports to the TBLC Manager of Programs and Services.
This is a part-time, grant-funded position for students enrolled in an ALA accredited graduate program involving remote work.
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:
Extensive knowledge of:
Customer service, Internet resources, and online communication
Working knowledge of:
Library practices and reference work
Ability to:
Learn and effectively use the Springshare online platform to provide reference assistance to patrons using Florida’s Ask a Librarian service.
Communicate with virtual reference patrons through e-mail, chat, and SMS to accurately assess their information needs.
Communicate effectively orally and in writing with individuals of varying technical expertise.
Perform time-sensitive and complex tasks within a dynamic team environment, with a sense of urgency to meet deadlines and achieve goals; work independently or with others in a collaborative environment.
Use desktop applications such as email, word processing, spreadsheets, and web browsers in an online environment.
Work evenings and weekends.
DEFINITION:
Virtual Reference Specialist 1/24/2022
TRAINING AND EXPERIENCE:
Bachelor’s degree from an accredited college or university;
Recent experience with personal computers, online library services, and web searching;
Current enrollment in an American Library Association accredited program within the state of Florida.
EXAMPLES OF DUTIES:
- Staff the Ask a Librarian statewide desk to provide virtual reference services to patrons including answering incoming chat, email, and SMS inquiries.
- Use other computer-related software and hardware as needed.
- Participate in live training opportunities or meetings to improve the quality of the Ask a Librarian service.
- Perform other duties as assigned or as the situation dictates.
Applicants can send a resume and cover letter directly to Kelly McDonald at kelly@tblc.org. More information about the Ask a Librarian program can be found at info.askalibrarian.org. Attached is the job description.