Service Desk Technician OPS (Medicine Office of Information Technology), Job ID: 47891


Tallahassee, FL

Full/Part Time






College of Medicine – Office of Information Technology

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU’s Equal Opportunity Statement can be viewed at:


Identifies, diagnoses and resolves problems from users of computer software and hardware, workstations, internet, printing, etc. and communicates solutions to end-users by providing one-on-one end user problem resolution over the phone, electronic communication techniques and in-person.

Responsible for issue tracking via an internal ticketing system, working and responding to incoming issues in a timely manner, and logging all time and work performed accurately. Responsible for inventory control including property accountability, lifecycle replacement, surplus, and custom hardware build configurations.

Creates documentation surrounding maintenance or administrative tasks to help customers and/or OIT technologies; provides training for technical issues.


High school diploma/equivalency and two years of experience; or a combination of post-high school education and experience equal to two years.

Experience demonstrating effective customer service skills and communicating effectively verbally and in writing.
Experience documenting existing and new processes.
Experience establishing and maintaining effective working relationships.
Experience prioritizing, organizing, and performing multiple work assignments simultaneously.
Experience utilizing problem solving skills.
Experience troubleshooting Windows 7 and 10 operating systems.
Experience troubleshooting Microsoft Office products.
Experience in computer support and operations.


Experience managing users and computers using Active Directory.
Experience with workstation support using SCCM.
Experience troubleshooting and repairing network printers.
Basic knowledge of Adobe professional design apps, such as Photoshop.

Pay Plan

This is an OPS/temporary Job.


Monday – Friday, 8:00 a.m. – 5:00 p.m.; however, hours may vary from day to day.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Affordable Care Act

OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act,

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.