The Help Desk Specialist provides basic technical support (help desk) to include installing, configuring and instruction on FuelMaster software, hardware and firmware to customers and distributors.
JOB RESPONSIBILITIES:
- • Consults with customers on the telephone providing support in all areas of FuelMaster software and hardware.
- • Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions.
- • Performs diagnostic tests to ensure integrity of FuelMaster setups.
- • Responsible for and able to perform telephone (help desk) support of peripheral devices, including transaction printers, receipt printers, tank monitor connections, communication devices, as well as the FuelMaster system.
- • Follows up on assigned open calls to verify resolution of customer problem.
- • Documents actions performed and troubleshooting steps completed in CRM software.
- • Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests.
REQUIREMENTS:
- • AA degree/technical training in an IT related field; will consider relevant years’ experience in lieu of degree.
- • Has knowledge of commonly used IT concepts, practices, and procedures.
- • Solid communicator with strong writing skills.
- • Excellent analytical and troubleshooting skills with a strong focus on results.
- • Strong history of positive customer interaction and customer support.
- • Willingness to be on call and/or work shifts when necessary.
- • Experience in Systems Administration, SQL servers, or network communication is desirable.
Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.
Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)