Telecommunications Specialist III @ Division of Telecommunications State of Florida Department of Management Services

The Florida Department of Management Services (DMS) is a customer-oriented agency responsible for managing various business-related functions throughout state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, telecommunications, private prisons, and fleet and federal property assistance programs utilized throughout Florida’s state government. DMS is relied upon to establish, maintain and improve the business processes used by state employees to create a better, not bigger government.  DMS facilitates the delivery of these programs and services and provides tools and training to bolster the efficiency and effectiveness of the state’s workforce. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.” Under the leadership of DMS Secretary J.Todd Inman, DMS’ employees embody four pillars on a daily basis: establishing a process-oriented mindset; challenging the status quo; creating efficiencies; and respecting state employees.

Position Overview and Responsibilities:
This is a professional and highly technical position responsible for assisting engineers to analysis system engineering designs which required to establish optimum operational communications networks, equipment procurement and other support systems. Additional responsibilities include, but are not limited to, the following:

Review the Customer Service Authorization and Billing (CSAB) forms submitted by others for processing, determine if requests are justified; discuss forms with preparer, if necessary, and complete own actions regarding form in an expedient manner. Approve valid CSAB requests on behalf of the Division of Telecommunications as assigned. Use the automated CSAB systems to request and to prepare new requests. Coordinate any corrections, additions, or changes to documentation submitted with the requesting agency.

Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solution/ problems.  Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications.

Consult with Division personnel, to include Field Consultants, when necessary for information and coordination purposes. Apply technical knowledge and skills related to telecommunications in accomplishing communications project work and everyday network work. Provide technical assistance to state agencies and political sub-divisions concerning the development and implementation of communications plans and projects. Determine alternative courses of action for correcting problems with existing end-user systems; work with engineering personnel to assist in the design of these systems. Prepare estimates for communications projects.

Provide support for engineering personnel and assist less technical personnel with assistance and guidance on technical information necessary for fulfillment of their duties associated with the tasks above.

Maintains documents and reports as necessary to substantiate and verify activities pertaining to the SUNCOM network.
Participate in network related projects, as assigned, in addition to routine network management functions. Attend training classes/seminars as directed. Provide necessary assistance to the agency Continuity of Operations Plan (COOP).

Knowledge, Skills, and Abilities:
The Telecommunications Specialist III should possess the following:

  • Knowledge of basic telecommunications terminology and procedures.
  • Ability to communicate effectively orally and in writing with vendors, peers, supervisors, technical staff, and users.
  • Ability to verify data for accuracy and completeness.
  • Ability to make decisions and work independently.
  • Ability to work collaboratively in a team environment, and to establish and maintain effective working relationships.
  • Ability to complete work assignments on time and work with other technical staff.
  • Ability to provide excellent customer service to internal and external customers.
  • Ability to research, evaluate and resolve customer issues and other problems in a professional manner.
  • Ability to determine priorities.
  • Ability to make timely and accurate decisions during normal operating conditions and critical situations.
  • Ability to apply rules, regulations, policies and agency procedures.
  • Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

​​​​​​​Minimum Qualifications:

  • At least three years of work experience in telecommunications.
  • Telecommunications experience in voice, data and video services.
  • Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint).

​​​​​​​​​​​​​​Preferred Qualifications:
Although not required, some nice-to-haves include:

  • An associate degree in information technology, computer information systems, or related field.
  • Experience managing telecommunications projects.
  • Experience operating a variety of online processing systems.
  • Experience with design and ordering SIP, PRI, & Wan circuits.

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